Terms

SHIPPING
We ship our jewelry, insured with signature required, via USPS, both domestic and international.

If you choose to ship internationally, you are responsible for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these fees is often necessary to release your order from customs on arrival. You should check with your country's import laws before placing your order.

Once Nora Kogan has delivered the merchandise ordered to the carrier, you, the customer and purchaser of merchandise, will assume the risk of loss and title for the merchandise. You are responsible for any additional taxes and duties. Nora Kogan is not responsible for any fees charged by customs. If you decide to refuse any deliveries from Nora Kogan or the parcel is undeliverable for any reason, you are responsible for the original shipping charges to you, any duties, taxes, and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Nora Kogan.

REPAIRS
We offer complimentary cleaning and repairs due to normal wear for all jewelry within 12 months of your original purchase date. We are happy to provide repairs, resizing, or adjustments beyond the first 12 months of the purchase date for an additional fee.

Please be sure to follow our jewelry care instructions on our Jewelry FAQ page. We cannot be responsible for damages incurred through misuse. Repair fees are determined by the level of damage or wear, so pricing is on a case by case basis. Resizing fees are determined based on the amount of size increase, also on a case by case basis. Fees apply for elective repairs such as chain lengthening. Expect repairs to take approximately two to six weeks, depending on the issue. 

SPECIAL ORDERS

Any special order for jewelry (anything not in stock at the time of order) can take up to six weeks to produce. Although it's possible you will receive your order before then, we do need you to be aware of this production time. Orders must be paid in full before we put anything into production. If you'd like to know if something is currently in stock, please call or email us.