Jewelry FAQ

MANUFACTURING
All Nora Kogan jewelry is designed in New York and hand made in our Midtown Manhattan workshop, from the finest materials and gemstones meticulously selected by Nora. Our enameling process is labor intensive and time consuming, with every piece painstakingly painted by hand individually. Enamel color choices are here.

JEWELRY CARE
Our jewelry is delicate and requires care when worn and handled. To preserve the integrity and finish of our jewelry, please remove when sleeping and showering. Take care to protect the stones from knocks and scratches. Store your jewelry separately.

ENAMEL CARE
Cold enamels got their name due to the peculiarities of the technological process. Master enamelers are specialists of the highest class. This is one of the creative professions of jewelry production. It is also one of the most difficult — the master can work on some decorations for a whole day or more. Using a special tool, the enamel is applied to the metal surface.

Enamel-coated jewelry differs from other products not only in its original design, but also in its specific care. To preserve the original brightness of enamel paints, it is necessary to follow several simple rules:

Rule 1. The decorative coating is a thin layer, so it is delicate. Chips and cracks may form on the enamel from impacts, so take care not to drop your enamel piece.

Rule 2. Jewelry with enamel should be protected from direct sunlight as well as temperature changes. It is not recommended to wear it in a solarium, on the beach, in the bath or sauna as the coating may fade or crack.

Rule 3. Do not allow enamel to come into contact with acids, alkalis and chlorine, that is, with any detergents, powders and cleaning gels. Also, the coating can be damaged from interaction with cosmetics (creams, lotions, shampoos, etc.) and sea water.

Rule 4. In order to preserve the brightness of the decoration, but not damage the enamel coating, enamel must be washed in cool water, adding a small amount of ammonia. To clean the enamel, you can use a soft brush with liquid soap. Then the decoration must be washed in clean water and wiped with a soft cloth. However, the best care for jewelry with enamel can only be performed by a specialist in a jewelry workshop.

Rule 5. We recommend storing enamel pieces separately so that their surface does not come into contact with other metals.
 
FOR SILVER JEWELRY
Silver jewelry oxidizes naturally with air and humidity. Occasional cleaning with a special cloth will keep the silver shiny and remove the oxidization. In order to best avoid oxidation, keep your silver jewelry in a closed bag that is protected from the air.

FOR GOLD PLATED/VERMEIL JEWELRY
It is not recommended to wear jewelry when you are sleeping, swimming, or participating in sporting activities. Also avoid contact with perfumes and make-up. The patina tends to disappear over time. The speed at which this disappears depends on the way in which the jewelry is cared for. Loss of patina is a normal phenomenon resulting from wear and tear.

HOW TO PUT ON CUFFS
Slide the open part of the cuff along your wrist without without pushing it apart which might break it. 

SIZING
How do I determine my ring size?
Our rings are available in sizes 5 to 8 depending on the model. We recommend that you download our ring size chart to double-check your ring size before ordering. Please refer to the conversion table to see ring size equivalents.

DO BRACELETS COME IN DIFFERENT SIZES?
Our bracelets and cuffs are one size only. They have been specifically designed to be one-size-fits-all. 

DO NECKLACES AND CHAINS COME IN DIFFERENT LENGTHS?
Our necklaces and chain necklaces come in one size only. The length and style of the necklaces differ depending on the design. Please check product descriptions on the product pages for sizing details.

CUSTOM AND BESPOKE JEWELRY
Many of our pieces are available to order in gold or silver. We can often customize jewelry to suit your taste; e.g., changing the type or color of stone or altering the metal finish. If you see something you would like to customize, please ask us about options.

Beyond making adjustments to existing styles, we offer custom design and production. Custom orders require a 50% nonrefundable deposit to start production, and because these pieces are made to order, they are not returnable or refundable. Make an appointment to discuss your ideas with Nora. She will design your piece and have it made upon approval. We can work with a variety of metals and stones, including existing heirloom stones to create new pieces. The possibilities are nearly endless.