RETURNS

RETURNS

 

All discount, sale items and sample items are final sale.

Due to the nature of our small business, where everything is hand made to order, we cannot offer refunds at this time.

If you would like to exchange one of our pieces, please email us at info@norakogan.com. 

You will be responsible for shipping the item back to us via FedEx. Email us at info@norakogan.com to receive an RA number. We will not accept packages without an RA number. In your return package please include your original receipt with a written reason for the return.  

By using our pre-paid UPS label, you agree to have the return shipping fee of $15 USD (for returns made within the 48 contiguous states) deducted from your refund. Pre-paid UPS return labels are not issued for addresses outside the United States.

All custom pieces are final sale. Any piece with customized engraving or sizing is final sale. There are no returns or exchanges for altered, custom, or sale items. No exchanges after 7 days.