RETURNS

RETURNS

 

All sale items and sample items are final sale.



If you would like to return or exchange one of our pieces, please email us at info@norakogan.com. 

If you purchase something at full price from our online store and you are not 100% satisfied with your item you may return it for a full refund - not including shipping and applicable credit card fees - within 7 days of receiving the item. The item must be returned in its original condition.

You will be responsible for shipping the item back to us via FedEx. Email us at info@norakogan.com to receive an RA number. We will not accept packages without an RA number. In your return package please include your original receipt with a written reason for the return.  

Your account will be credited in full less original shipping charges and applicable credit card fees within 5 business days of receiving the return. If we feel, for any reason that the request is not reasonable--if the item is damaged or has been used improperly--we will not accept the return.  

All custom pieces are final sale. Any piece with customized engraving is final sale. There are no returns or exchanges for altered, custom, or sale items. No returns or exchanges after 7 days.