FAQ

MANUFACTURE

 

All Nora Kogan jewelry is designed in New York and hand made in our Midtown Manhattan workshop, from the finest materials and gemstones meticulously selected by Nora.
Our enameling process is labor intensive and time consuming, with every piece painstakingly painted by hand individually.  Enamel color choices are shown here.

 

JEWELRY CARE

 

FOR ALL JEWELRY

 

Our jewelry is delicate and requires care when worn and handled. To preserve the integrity and finish of our jewelry, please remove when sleeping and showering.  Take care to protect the stones from knocks and scratches.  Store your jewelry separately.

 

ENAMEL CARE

 

Care should always be taken when wearing, storing and cleaning enamel jewelry. Due to its fragile nature, the enamel in jewelry may crack, chip or break if it is dropped onto or knocked against a hard surface, or the jewelry is bent or warped out of shape.

Although enamel is highly resistant to color-fading caused by the sun and UV, the color can alter or fade over time if exposed to chemicals and cosmetics. We also strongly recommend removing enamel jewelry before showering, carrying out household chores, or swimming, and applying any cosmetics or perfumes in advance of wearing any enamel pieces. 

Standard chemical jewelry cleaning products should not be used on enamel jewelry, and such pieces should never be placed in an ultrasonic jewelry cleaner. Should you wish to clean your enamel jewelry we recommend using a soft bristled toothbrush in warm water. Rinse well and ensure jewelry is completely dry by using a soft cloth. 

 

FOR SILVER JEWELRY

 

Silver jewelry oxidizes naturally with air and humidity.  Occasional cleaning with a special cloth will keep the silver shiny and remove the oxidization.  In order to best avoid oxidation, keep your silver jewelry in a closed bag that is protected from the air.

 

FOR GOLD PLATED/VERMEIL JEWELRY

 

It is not recommended to wear jewelry when you are sleeping, swimming, or participating in sporting activities. Also avoid contact with perfumes and make-up.
The patina tends to disappear over time. The speed at which this disappears depends on the way in which the jewelry is cared for. Loss of patina is a normal phenomenon resulting from wear and tear.

 

HOW TO PUT ON CUFFS

 

Slide the open part of the cuff along your wrist without without pushing it apart which might break it.

 

SIZING
How do I determine my ring size?
Our rings are available in sizes 5 to 8 depending on the model. We recommend that you download our ring size chart to double-check your ring size before ordering.
Please refer to the conversion table to see ring size equivalents for
https://www.gessweincanada.com/category-s/11327.htm

 

DO BRACELETS COME IN DIFFERENT SIZES?

 

Our bracelets and cuffs are one size only. They have been specifically designed to be one-size-fits-all.

 

DO NECKLACES AND CHAINS COME IN DIFFERENT LENGTHS?

 

Our necklaces and chain necklaces come in one size only. The length and style of the necklaces differ depending on the design. Please check product descriptions on the product pages for sizing details.

 

CUSTOM AND BESPOKE JEWELRY


Many of our pieces are available to order in gold or silver. We can often customize jewelry to suit your taste; e.g., changing the type or color of stone or altering the metal finish. If you see something you like, please ask us about our customization options.

Beyond making adjustments to existing styles, we offer custom design and production. Custom orders require a 50% nonrefundable deposit to start production, and because these pieces are made to order, they are not returnable or refundable. Make an appointment to discuss your ideas with Nora. She will design your piece and have it made upon approval. We can work with a variety of metals and stones, including existing heirloom stones to create new pieces. The possibilities are nearly endless.

 

SHIPPING


We ship our jewelry fully insured, with FedEx, both domestic and international. Shipping is conducted on Tuesdays and Thursdays.  If you choose to ship internationally, you are responsible for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these fees is often necessary to release your order from customs on arrival. You should check with your country's import laws before placing your order.

Once Nora Kogan has delivered the merchandise ordered to the carrier, you, the customer and purchaser of merchandise, will assume the risk of loss and title for the merchandise. You are responsible for any additional taxes and duties. Nora Kogan is not responsible for any fees charged by customs. If you decide to refuse any deliveries from Nora Kogan or the parcel is undeliverable for any reason, you are responsible for the original shipping charges to you, any duties, taxes, and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Nora Kogan. This amount will be subtracted from your merchandise return.

 

REPAIRS


We are happy to repair, adjust, or clean your Nora Kogan jewelry if needed. Depending on the situation, there may be a fee connected with this service. Repair requests submitted after six months of purchase are subject to material and labor fees. For elective repairs such as resizing or chain lengthening, fees will apply.