About the Jewelry

 

“My goal is to design and create beautiful jewelry that outlives trends. Nora Kogan is based in New York City, where I live and where all of my jewelry is made.”

-Nora Kogan

 

Jewelry Care


Our jewelry is delicate and requires care when worn and handled. To preserve the integrity and finish of our jewelry, please remove when sleeping and showering.

Enamel jewelry will crack if the metal is bent, and it could chip if the enamel is knocked. We don't recommend wearing enamel rings in stacks as the enamel can scratch if it rubs against another metal.

 

Repairs


We are happy to repair, adjust, or clean your Nora Kogan jewelry if needed. Depending on the situation, there may be a fee connected with this service. Repair requests submitted after six months of purchase are subject to material and labor fees. For elective repairs such as resizing or chain lengthening, fees will apply.

 

Shipping


We ship our jewelry fully insured, with FedEx, both domestic and international. If you choose to ship internationally, you are responsible for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these fees is often necessary to release your order from customs on arrival. You should check with your country's import laws before placing your order.


 

Jewelry Orders


Any special order for jewelry (anything not in stock at the time of order) can take 4-6 weeks to produce. Although it's possible you will receive your order before then, we do need you to be aware of this order time. Orders must be paid in full before we put anything into production. If you'd like to know if something is currently in stock, please call or email us.

 

Store Returns

All sale items are final sale, both in store and online.
Items purchased from our showroom may be returned within 7 days of purchase, in its original condition, for store credit only. Store credits expire after 30 days. There are no returns or exchanges for altered, custom, or sale items. No returns or exchanges after 7 days. 

 

Online Returns

All sale items are final sale, both in store and online.
If you purchase something at full price from our online store and you are not 100% satisfied with your item you may return it for a full refund - not including shipping - within 7 days of receiving the item. The item must be returned in its original condition. You will be responsible for shipping the item back to us via FedEx. Email us at info@norakogan.com to receive an RA number. We will not accept packages without an RA number. In your return package please include your original receipt with a written reason for the return.

 

Custom and Bespoke Jewelry


Many of our pieces are available to order in gold or silver. We can often customize jewelry to suit your taste; e.g., changing the type or color of stone or altering the metal finish. If you see something you like, please ask us about our customization options.

Beyond making adjustments to existing styles, we offer custom design and production. Custom orders require a 50% nonrefundable deposit to start production, and because these pieces are made to order, they are not returnable or refundable. Make an appointment to discuss your ideas with Nora. She will design your piece and have it made upon approval. We can work with a variety of metals and stones, including existing heirloom stones to create new pieces. The possibilities are nearly endless.

 

Sign up for Nora Kogan's mailing list to receive 10% off on your first order and learn our news first!